Trust is built over time, so for more than 55 years JanSport has designed packs that last. We stand by the quality and durability of every pack we make and since we've been doing that since 1967, that is a guarantee you can stand by.
We build our products to last over extended periods of use, but inevitably everything does eventually wear out. So, when your pack wears out as all things do, you'll know you've gotten the most out of your gear and your experience. The products eligible for the limited lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Inevitably, well used (and well loved!) products will eventually wear out. Fabrics will deteriorate and colours will fade over time. So, it may simply be time to replace it.
This warranty applies to all JanSport branded packs only (e.g. backpacks, bags, pouches, totes, cases). If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge or replace it, at our discretion.
The warranty expressed here is specific to the online store at www.jansport.com.au and authorised JanSport Australia stockists only. You may be asked to provide Proof of Purchase.
You can let us know by completing and following the return procedures set forth in the Warranty Form below. You can also return your JanSport bag to the store it was purchased from.
You will be responsible for shipping your item to us. Products repaired or replaced under warranty will be shipped back to you free of charge.
Defects in materials and/or workmanship are covered for the lifetime of the product. Materials and components refer to zippers, buckles and fabrics, etc. Workmanship refers to seams and construction.
We will cover your product against manufactural defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime.
Any item that has been altered or modified to the extent where original workmanship is affected is not covered and will be at our discretion. This warranty does not cover normal wear and tear. “Normal wear and tear” generally means the natural effects sustained by the expected use of the bag over an extended period of time. It also does not cover damage caused by accident, improper care, negligence or the natural breakdown of colours and materials over extended time and use. Damages such as rips, tears, abrasion and UV degradation are not covered under our warranty policy. There are a few factors that determine the end of “product life”. They including the following:
Liquids spilled inside packs causing deterioration to materials will not be covered.
Our normal turnaround time is about 3-4 weeks including shipping back to you. Though, usually less. If this turnaround time becomes an issue for you, we can sometimes “rush” repairs through for special situations. Just let us know.
WARRANTY ADDRESS:
Telephone: 03 9338 5099
Address: Shop JanSport
JanSport Warranty Repair
30 Tullamarine Park Rd
Tullamarine VIC 3043
Hours: Monday – Friday: 9am – 5pm
Email: warranty@jansport.com.au
Please fill out the warranty return form (Click Here for the Warranty Return Form). Products repaired or replaced under warranty will be returned free of charge.
For more information on JanSport's Warranty, contact 03 9338 5099.
