This policy is only valid for online purchases via jansport.com.au.
For all other purchases of JanSport products via a retail store please refer to the store of purchase for their Shipping & Returns Policy.
JanSport engineers quality, durability, and reliable products. So, if your pack ever breaks down, simply complete the Warranty Return Form and send it to email@example.com with photos of the concern. We'll fix it or if we can't, we'll replace it. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by.
Please include your name, address, email and phone number (including area code), along with a description of the problem.
Plastic Digital Accessories have a limited one-year warranty in which we will replace or refund covered products. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
JanSport warranties only apply to JanSport products purchased from authorized dealers. All warranties do not apply to any non-JanSport products like a device, even if packaged or sold with the JanSport product, or property carried in or on a JanSport Product. JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property.
Bags from limited editions and special collections that can not be repaired, can only be replaced with bags from that same collection if inventory permits. Bags that are not part of a limited edition or special collection can not be replaced by a bag that is.
Telephone: 03 9338 5099
Address: Fit Chain
JanSport Warranty Repair
30 Tullamarine Park Rd
Tullamarine VIC 3043
Hours: Monday – Friday: 9am – 5pm
Please fill out the warranty return form (Click Here for the Warranty Return Form). Products repaired or replaced under warranty will be returned free of charge.
For overseas purchases, please contact JanSport Warranty on 03 9338 5099. To be considered under this policy you will require proof of purchase.
For more information on JanSport's Warranty, contact 03 9338 5099.